Payments
We accept all major credit cards.
Prices are valid at the time presented by this web site and are subject to change at any time. Upon your request by email message, within 90 days after your purchase, you will receive a refund to match any price reduction for an item you have purchased that has a reduced price after your purchase presented by this web site.
Lead Time
Unless specified otherwise, we ship our products within 12 weeks from the date of complete order confirmation if we are not impacted by force majeure.
Most of our products are custom built for you. A few of our cabinet and shelf products may be shipped from inventory within 1 week of order confirmation. If a delivery interval is crucial to you, please contact us before you order.
We have a good record of shipping by the date forecast but as we are a small business and things can happen that can cause delays. However, if an issue arises that delays shipping we notify the customer and continue to work to ship without refunds.
Shipping
Every piece of furniture is carefully packed into a custom built wood crate and will be shipped by a national freight company such as FedEx Freight. Tracking information will be sent to you by email when your order has shipped.
Shipping costs are automatically calculated by your zip code in the 48 states and Washington DC. Delivery is “curb side” to a location that is near where the truck can park at the same level as the truck. Please advise if shipping location is on an island, mountain road or other location that will not permit delivery by a large freight truck as additional shipping charges may apply. A quote for shipping to Alaska, Hawaii, or Canada can be provided upon request. Shipping to Alaska or Hawaii or other remote destinations is best accomplished by customer selection of a freight forwarder (at a California port for Hawaii) to whom we ship our crate.
Please contact us if the shipping address is on an island but has the Zip Code of the US mainland and we will provide a special shipping quote.
At this time we ship to only the USA and Canada.
Sales Tax
Sales tax is collected as required by US State law. Sales tax is automatically calculated by delivery address Zip Code after the shipping address is entered in the shopping cart.
Delivery
You will be notified by email and provided tracking information when your order is shipped. Depending on your location, shipping typically takes 5-14 days.
Large pieces will be shipped by freight carrier such as FedEx Freight. Prior to delivery the carrier will contact you to set the delivery date. There is some flexibility in the date.
Smaller packages will be shipped by UPS Ground and delivery will be to the location at your address where UPS normally drops packages. UPS does not call ahead.
Please notify us prior to your ship date if:
1. You will not be able to receive packages on any dates around the expected time of delivery. We will be pleased to hold shipping a few weeks if needed.
2. A freight truck cannot drive to your location. Quoted shipping price is based on normal roads suitable for freight trucks.
3. You are located on a island have other special delivery needs.
When your shipment arrives the truck driver will take the crate off of the truck on a lift gate and deliver it curb-side near where the truck can park. These added freight services have been prepaid for your shipment. You will need to be able to cover the packages to protect them from rain. And you will need to be prepared to carry the contents into your building.
While drivers are typically willing to oblige on added services, the majority of freight carriers charge for ANY additional services requested. This includes moving the crate to front or garage door or hauling the crate any distance by request of the customer (this is classified as “inside delivery” even though it is not inside). This also includes helping the customer remove packaging or any other “special handling” services. Please note that ANY additional charges incurred due to a service request of the receiver will result in an equal added fee invoiced to you. If the truck driver moves the crate with the pallet jack to a location closer to your home than the curb be sure the driver has not put a note on the delivery document indicating that a special service was provided unless you plan to pay for it.
Please contact us if you are in need of special shipping or handling services at the time of delivery.
Assembly
Beds and other large pieces are shipped in pieces that lay flat in a custom shipping crate. This enables better protection of the product and lower shipping costs. The assembly based on detailed instructions is performed by the buyer. This design is also helpful for people who move because it permits more compact shipping and storage.
Detailed instructions are provided with all orders.
Smaller items such as dressers and bedside tables will be shipped fully assembled.
Our support team is available for any assembly questions.
Variations in natural materials
Each piece of furniture is created from wood that is sourced and milled in Appalachia USA. Hardwood is a natural material and as such will have variations in color, texture and grain pattern. This natural diversity is a part of the wood’s natural beauty and makes our furniture unique and different from what you find in big-box and furniture stores.
We do not guarantee that the final product will match wood shown on the photos on this website.
Damaged shipment
We work hard to crate and ship your furniture so that it arrives without damage. Unfortunately we don’t have control over how the carrier handles the shipping crates and sometime damage does happen.
We stand behind our products and will repair or replace any damaged items independent of what the freight company agrees to do.
If your shipment arrives with damage, please take the following steps:
1. Contact Us
2. Take photos of the damaged crate and damaged items inside the crate and send to us.
3. Write the word “DAMAGED” (capital letters, only that one word) on the shipping document with no other description of the damage.
We will decide to repair or replace any item damaged in shipping or is not as described in the listing that you purchased.
Returns and exchanges
Please contact us if you have any problems with your order. We will work with you to find a solution.
Return, exchange and cancellation policy
Contact us with any issues: within 30 days of delivery
Ship items back within: 45 days of delivery
Request a cancellation within: 7 days of purchase
We do not accept exchanges
If for any reason you are not happy with your purchase of one of our standard non-customized products, you may return undamaged items in the original packing within 45 days of delivery and if received undamaged you will receive a 80% refund of the item listing price (not shipping cost) within 45 days after the undamaged item is received. If an item is damaged when returned, then the amount of the refund will be reduced by the cost of the repair.
Privacy
Privacy Policy: Except as required for a legal requirement or except for information that you publish as a review, we will not share information about you or your order with anyone except as needed to create and deliver the product you order.
